Saturday, July 22, 2017
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Customer Service

Shipping & Delivery

Delivery

Orders will normally be processed and dispatched within 48 hours of receipt of your order and payment, delivery should be 3-5 days from dispatch. If we are out of stock of a particular item or do not hold the particular item in stock, we will try to advise you of the delay. If your item is not in stock, there may be a 2 week wait for these items.
If you are ordering custom made items, please allow up to 28 days for delivery of these items.
Some items on the website are shipped directly from the supplier. We try to ensure the same levels of service and delivery times on these items.

Orders are dispatched Monday to Friday.

Delivery Charges

Our delivery charges are based on our courier rates and Royal Mail postage rates within the UK, which we have aimed to keep competitive and as reasonable as possible.

To obtain cost for delivery, please add the products you are interested in to our cart and delivery charges should be shown. If your delivery is to an international address (outside the UK) or you encounter any problems, please contact us to check charges.

Scooter delivery charges are £25.00 to UK addresses.

Please note if you order a scooter starter pack, the scooter is delivered separately to any other items included within the pack (e.g. lines or harnesses). Please email us at emilyt@k9trailtime.com for shipping quotes for scooters to Europe and Worldwide.

Privacy & Security

Privacy Policy

This privacy policy sets out how K9 Trail Time uses and protects any information that you provide when you use our website.
K9Trail Time is committed to ensuring that your privacy is protected. You can be assured that any information requested to identify yourself will only be used in accordance with this privacy statement.
K9 Trail Time can change this policy by updating this page. You should check this page at times to ensure you are happy with any changes.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about K9 Trail Time.
You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will correct any information found to be incorrect.

Cookies

Cookies may be used while using services, products or features rendered by K9 Trail Time. These are pieces of information sent by the server, stored on a user's computer for the purpose of automatic identification of a particular user when using our services. Cookies enable us to quickly confirm your identity and owing to them the use of our services becomes much easier and more widely available. Cookies are used by K9 Trail Time for the purpose of personalising a particular user as they browse various areas on our website, such as the shopping cart. Cookies can be used on condition that they are accepted by a browser and that they shall not be removed from the storage media. Users who removed cookies from their storage media or have not accepted them on their browser may not have access to products, services or features rendered by K9 Trail Time. We do not link the information we store in cookies to any personal data you submit while on our site. The use of third party cookies is not covered by our privacy policy. We do not have access or control over these cookies.

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We do not store any credit or debit card details.
Our credit and debit card transactions are controlled and hosted by PayPal, a global online credit card and payment gateway, PayPal have their own security policies. For full details, please visit www.paypal.com
Should you have any questions or comments about these terms and conditions, privacy or security, please email us.

Errors & Omissions

K9 Trail Time cannot be held responsible for any errors or omissions within the website.

Returns & Replacements
Harness Returns and Exchanges

We want our products to fit properly. If you need help determining a correct fit, please email us and we will try to help you check the fit.

If you are not satisfied with the goods, please inform us within seven days (statutory 'Cooling off Period') of your receipt of the goods. We ask that the goods be returned unused and in full, including any accessories, with all labels still attached and all in original packaging with 14 days of receipt of the goods.

PLEASE LET US KNOW IF YOU ARE RETURNING AN ITEM PRIOR TO SENDING IT BACK.

On returning your item for exchange, please enclose a note with your details and new requirements and payment for return delivery. Alternatively, you can enclose a SAE but please ensure sufficient postage has been paid for. Replacement items or refunds will not be sent until the original items have been received by us. Return shipping will be at the cost of the purchaser. We would strongly advise that you use a registered post as we cannot take responsibility for returned items lost in transit.

Custom harnesses cannot be returned or exchanged, so please be sure of measurements before ordering.

We want you to be completely satisfied with your purchase from us.

All of our products carry a manufacturer warranty, from the date of purchase, for defects in manufacturing and materials. This does not cover fair wear and tear, accidents, misuse, neglect or when instructions for the product have not been followed. All goods must be maintained in line with manufacturer instructions. If any repairs or alterations have been undertaken by the customer on the item the warranty will be considered invalid. The statutory rights of the customer are not affected by the warranty.

Returns Address:

K9 Trail Time

Greenhaven

13 Westfield Avenue

Brockworth

Gloucestershire

GL3 4AU

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